021-37139993 - Crown shopping center, north nazimabad ( timings: 12:00 PM to 6:00 PM) Lahore Hall Road
Lower Basement Dany Tower Opposite Latif Center ( timings: 11:30 AM to 7:00 PM) Rawalpindi college road
Dany Technologies, DAV College Road, Taj Plaza, 1st Floor, Near Dar e Aqram School, City Rawalpindi Multan Care Center
Office#113, Cantonment Market opposite Sadiq Champ House. Peshawar University
Spinzer Plaza First Floor Shop# 28 & 29 near Gul Haji Plaza. Umar Electronics 0333-6727349
Umar electronics gali Speakeron wali Shaheed road Jhang saddar Faisalabad Care Centre
21-A second floor Galaxy-I Rex City
Q: Where do you ship from?
We ship all orders from our facility in Karachi, Pakistan.
Q: How much does shipping cost?
- Free shipping on orders above Rs. 1,999/-
- Rs. 129/- for orders under Rs. 1,999/-
(Sale/Promotion items may have different charges—check at checkout)
- Under 2 KG: 1–2 working days (Overnight Service)
- Above 2 KG: 3–5 working days (Detained Service)
Delays may occur due to weather, political situations, or out-of-service areas.
Once your order is dispatched, you’ll receive an SMS with a tracking number. Enter it in our ‘Track Your Order’ section.
2. Returns & Claims
Q: What if my product is damaged or wrong?
- Send us a package opening video showing the sealed package being opened in one shot (no cuts) and the issue clearly visible.
- Submit your claim within 24 hours of delivery.
- Claims without video will not be accepted.
Call us at 021-37139993
3. Warranty
Q: How long is the warranty?
1 year from the purchase date.
Q: What do I need to claim warranty?
Bring the product + warranty card. If lost, bring your purchase invoice. Without either, warranty is void.
Q: What is not covered under warranty?
- Water or physical damage
- Overcharging or high-voltage circuit burn
- Repairs done outside Audio Axis service centers
- Removed safety seal
- Batteries, microphones, remotes, cables, and adapters
We may offer an alternate product with a price adjustment if your original product is unavailable.
4. Payments
Q: What payment methods do you accept?
- Cash on Delivery
- JazzCash
- EasyPaisa
- Credit/Debit Cards & Online Banking
Q: Do you sell original products?
Yes! All Audio Axis products are 100% original and come with a 1-year warranty (unless otherwise stated).
Q: Can I open my product before the delivery rider leaves?
We don’t recommend it for electronic gadgets, as setup may require checking the manual. All items are covered by our return policy if there’s an issue.
- Warranty Validity: 1 year from purchase date.
- Required for Claim: Warranty card + product.
- Lost your card? Bring your buying invoice—without either, the warranty is void.
Warranty Not Applicable For:
- Water or physical damage
- Overcharging or circuit burn due to high voltage
- Repairs done outside Audio Axis service centers
- Removed safety seal
- Batteries, microphones, remotes, cables, and adapters
Additional Notes:
- We aim to return your product on the promised date, but delays may occur due to unforeseen circumstances.
- If the original product is unavailable, we may offer an alternative with a price adjustment.